Terms: This is a permanent, full time job, which requires working days, evenings, nights, and weekends. Shift work is involved. Some overtime will be available.

Salary: will be negotiated and depends on the skills and experience of the applicant.

Education: The applicant should have completed high school, some college or technical training, completed college or technical training.

Experience: is an asset.

Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Supervise other technical support workers in this group

Work Setting: Help desk, Telecommunications industry

Computer and Technology Knowledge: Windows, DOS, Hardware, Networking software, Networking hardware, Networking security , Applications - desktop, File management software, Security software, Spreadsheet software, Electronic mailing software, Communication software

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Sitting

Security and Safety: Basic security clearance

Transportation/Travel Information: Own transportation

Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Critical thinking, Significant use of memory, Finding information, Computer use, Continuous learning

Profile: for Sutherland Global Services

Sutherland Global Services

This job in no longer available

The contact information has been removed

Order Number: 4900586

Post date: 2010-03-22