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Holiday Inn Express - Hotel & Suites

www.hiexpress.com/gelphon

is looking for
a

Guest service representative

in
Guelph, Ontario
to start as soon as possible




Sorry!

This job in no longer available


Terms: This is a permanent, full time job, which requires working days, evenings, nights, and weekends. Shift work is involved.

Salary: will be negotiated and depends on the skills and experience of the applicant.
Notes: gratuities, and other benefits.

Education: The applicant should have completed high school, some college or technical training, some university.

Experience: is an asset.

Business Equipment and Computer Applications: Multi-line switchboard, Computerized reservation system, Word processing software, Spreadsheet software, Basic computer skills (will train), General office equipment, Internet browser

Work Setting: Hotel

Type of Bookkeeping and Accounting: Basic record keeping, Cashiering

Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests’ valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests’ departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding, Perform light housekeeping and cleaning, Train staff

Transportation/Travel Information: Own transportation, Own vehicle, Valid driver’s licence

Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use

Other Information: Indicate on your cover letter if there is any day and/or time of the week you are unable to work due to other commitments. University students are welcome to apply.

This job in no longer available

The contact information has been removed

Order Number: 5241840

Post date: 2010-10-05




source HRSDC